Diversity Management: from Competence to Strategy

Investing in Diversity & Inclusion (D&I) is a current need, rather than a future requirement. Understanding how D&I connects with value creation, Corporate Social Responsibility (CSR) and Environmental, Social and Governance (ESG) is at the core of social sustainability for today’s organisations. The training programme is based on international diversity management standards, internationally certified competence and international research & practice based experience.

Module 1: 

Basic D&I and Diversity Management concepts to establish awareness & build competence

  • Diversity, equity, inclusion, belonging
  • Diversity competence
  • Diversity maturity
  • Diversity management
  • Diversity & HR
  • International diversity management standards

Module 2: 

Diversity management & value creation

  • The business case of diversity
  • Diversity & competitiveness
  • Diversity & technology
  • Diversity & innovation
  • Diversity recruitment
  • Common approaches & mistakes

Module 3:

Diversity management strategy

  • Diversity management strategy: Why?
  • Case analyses
  • Diversity management strategy: How?
  • Diversity & ESG
  • KPIs, action plans, metrics & measurements
  • Diversity management strategy roadmap

Agnese Cimdina, PhD, PwC Latvia Head of Diversity and Inclusion

Agnese Cimdina is a certified diversity manager (certified by the Norwegian Certification Authority “Norsk Sertifisering” & International Personnel Certification Association) and has contributed to raising awareness, knowledge transfer and consulting in diversity management to international organisations since 2019.

She has conducted research, led projects, consulted, published, been a lecturer, speaker & moderator on such topics as Diversity & Inclusion, Diversity Management, Diversity Competence, Internationalisation of Nordic businesses, International Marketing, Sustainability & Development, Equality & Trust, Culture & Business, Entrepreneurship & Innovations in Nordic, Latvian and Middle East societies.

Agnese holds Master’s and PhD degrees in social anthropology from the University of Bergen (Norway) with expertise in business and economic anthropology, development anthropology, and intercultural understanding. She has extensive international experience working with academic, corporate and diplomatic sectors in the Baltic, Nordic and Middle East countries.

Agnese is an author having recently published a monograph “Searching for Sustainability in Arabian Deserts. An Anthropology of Market and Oil” based on her post-doctoral research on business development, social and environmental sustainability, synergies between traditions, modernity, culture and business in the region of the Arabian Peninsula.

Who should attend?

If your work on D&I and diversity management is to be successful, it’s important to understand the essence of D&I practices, clearly define your organisation’s D&I goals, and create an effective strategy in diversity management. Implementing diversity management requires not only management insight and a collaborative HR department but also staff engagement and enhancing the relevant competencies at company level.


Participation fee for the 3 modules (9 hours) training:

Early bird fee untill 16 August 2024: 430 EUR (excl. VAT) 
Standard fee: 490 EUR (excl. VAT)

In order for the work on D&I and diversity management practices in the company to be successful, we recommend that several members of the organisation attend the training. If 2 or more representatives of the same organisation apply for the training, we can offer a special discount. 


Each module includes an online lecture combined with discussions and practical tasks to build and strengthen diversity competence at individual and organisational level, as well as a strategic diversity management approach. The length of each module is 3 hours.

The training will be held in English.


On conclusion of the training programme, the participants will receive a PwC's Academy certificate.

Individual training for companies

If you would like to apply for individually tailored training for your company's employees, please contact our team.


Module 1: 

10 September 2024, 14:00 - 17:00 ЕЕSТ

Module 2: 

17 September 2024, 14:00 - 17:00 ЕЕSТ

Module 3: 

24 September 2024, 14:00 - 17:00 ЕЕSТ

After the training, the participants will understand: 

  • the role of diversity competence in diversity management and how to navigate the D&I landscape

  • the essence and benefits of diversity management for business growth

  • how D&I principles relate to value creation, innovation and social sustainability

  • their organisation’s diversity potential and ability to see diversity of your people as a resource

  • the reasons for low performance at the workplace

  • what data are needed to map their organisation’s D&I situation

  • why and how to develop a diversity management strategy aligned with their organisation’s business objectives, KPIs and best practice guidelines

  • how to measure the effectiveness of diversity management in their company

  • systemic obstacles to attracting the best professionals

  • how bias and stereotypes affect the workplace and business growth

  • the risk of not having a diversity management approach in business and organisational development

  • how to identify and eliminate obstacles to successful diversity management and strengthening inclusive leadership

  • how to realise and use their own diversity competence


For more details please contact us

Follow us

Required fields are marked with an asterisk(*)

By submitting your email address, you acknowledge that you have read the Privacy Statement and that you consent to our processing data in accordance with the Privacy Statement (including international transfers). If you change your mind at any time about wishing to receive the information from us, you can send us an email message using the Contact Us page.

Contact us

Ginka Iskrova

Ginka Iskrova

Business Development Director, PwC Bulgaria

Yana Yaneva

Yana Yaneva

PwC's Academy Coordinator, PwC Bulgaria

Tel: +359 89 732 1284

Stefania  Stoimenova

Stefania Stoimenova

PwC's Academy Coordinator, PwC Bulgaria

Tel: +359 89 423 9115

Gabriela Pavlova

Gabriela Pavlova

PwC’s Academy Coordinator, PwC Bulgaria

Tel: +359 89 555 8320