9.00 - 9.20 Registration
9.20 - 9.30 Welcoming words
9.30 - 11.00 Session 1: The Rise of Social Media and Social Media Monitoring
11.00 - 11.15 Coffee Break
11.15 - 12.45 Session 2: Social Media Intelligence: Benefits, Barriers, Boosters
12.45 - 13.30 Snacks Break
13.30 - 15.00 Session 3: Social Media Strategy and Crisis Management
15.00 - 15.30 Q&A and Summary
15.30 - 15.40 Closing words
15% discount on groups of 4 and more.